Starter
Stop losing guests quietly
$99/location/month
Private observations, alerts, and your owner dashboard.
Start Your 7-Day Free TrialCustomer intelligence for ownership
Every customer notices something. SoulCycle should hear it.
Unsaid is the private channel customers use to tell ownership what they notice. Not a review site. Never published.
Private — never publishedNot Google Reviews7 days free · cancel anytime
Why ownership uses Unsaid
Hear what managers don't. See what customers notice.
Customers leave quietly
Most never speak up — until frustration becomes a public review.
Blind spots stay upstairs
Restrooms, wait times, broken equipment — rarely reach ownership.
Reviews arrive too late
By then the moment to recover the guest has already passed.
- Read private customer observations
- Detect recurring operational issues
- Hear what managers don't escalate
- Receive important alerts
- Monitor every location
- Act before reviews go public
What you'll see
Imagine this for SoulCycle.
Private signals categorized for action — never public reviews.
- Closed early
- Dirty restroom
- Amazing employee
- Empty shelves
- Long wait
- Broken equipment
Start hearing
You can't afford not to know what customers experience.
No charge today. Full 7-day trial. Cancel anytime. Private by design.
Professional · Most popular
Complete customer intelligence
$299/location/month
Recovery, reporting, AI insights, and multi-location visibility for every site you operate.
Start Your 7-Day Free TrialEnterprise
Portfolio intelligence
Custom
Franchise systems and multi-brand operators.
Talk with usCommon questions
Clear answers before you start.
No. Guests share privately with ownership. Nothing is published. Unsaid is customer intelligence — not a review site.
Every customer leaves with a story. The best operators hear it.
Start your trial for SoulCycle. Private observations unlock after a quick ownership check.