Pricing

How serious are you about knowing what’s happening in your restaurants?

Hear what guests notice before it hits the P&L. Pricing scales with the number of restaurants you protect — simple, predictable, and built for operators.

Starter $99/location · Professional $299/location · Enterprise custom

Starter and Professional share the same self-serve path: guided signup → 7-day free trial (card on file, no charge today) → create your password after checkout. You're billed only if you stay past day 7. Cancel anytime from your account.

Owner-operators and first restaurants in a group.

Starter

Hear what's happening.

Private operational observations from guests inside your restaurants — billed for every location you activate.

$99/location/month

7-day free trial · then $99/location/month · no charge today · cancel anytime before day 7

✓Hear what's happening — private observation inbox
✓AI categorization and summaries
✓Email alerts & weekly summary
✓Operational listening goals & editable customer questions
✓Experience links & QR codes
✓Up to 3 users
✓Unlimited billed locations

Start Free Trial

Professional

See across every restaurant you operate.

Spot which locations are slipping, find recurring operational signals, and act before they hit the P&L.

$299/location/month

7-day free trial · then $299/location/month · no charge today · cancel anytime before day 7

✓Everything in Starter
✓Unlimited users, roles & location permissions
✓Experience Library · multi-location & custom experiences
✓Multi-location intelligence & executive dashboards
✓Customer Recovery workflows
✓Reporting, exports & recurring issue detection
✓Smart routing & integrations

Start Free Trial

Larger restaurant groups and multi-brand operators.

Enterprise

Operate an entire portfolio from one platform.

Professional at enterprise scale — negotiated pricing, centralized administration, SSO, and dedicated success.

Custom Pricing

Final investment depends on portfolio size, procurement, and services. Contact sales for volume pricing.

✓Everything in Professional
✓Negotiated per-location pricing & annual contracts
✓Centralized administration
✓SSO & API
✓White-label programs
✓Procurement support
✓Dedicated onboarding & customer success
✓Custom integrations

Contact Sales

Compare

One platform. Intensity of commitment is the decision.

Professional includes virtually everything needed to operate Unsaid. Enterprise is Professional with negotiated multi-location discounts and organizational capabilities.

Capability	Starter	Professional	Enterprise
Outcome	Hear what's happening	Understand trends and improve operations	Operate an entire portfolio from one platform
Best for	Owner-operated teams	Managers & multi-location growth	Portfolios & buying complexity (≈25+ sites)
Pricing	$99 per active location / month	$299 per active location / month	Custom · volume & annual contracts
Locations	Unlimited · billed per location	Unlimited · billed per location	Portfolio-scale · negotiated
Team	Up to 3 users	Unlimited users, roles & location access	Organization-wide administration
Customer intelligence	Inbox, AI categorization, alerts	Trends, priorities, multi-location views	Portfolio-wide operating visibility
Experiences	4 designed experiences · customize · publish	Experience Library · multi-location · custom experiences	Enterprise programs & branding options
Customer Recovery	—	Included	Included
Reporting & exports	—	Included	Included
Integrations	—	Included	API, SSO & custom integrations
Support	Standard	Priority	Dedicated success + SLA

Optional services

Implementation and usage support — not feature packs.

Core product capabilities come with Professional. These are optional human and usage services for organizations that need premium implementation.

Professional Onboarding

Contact sales

Guided implementation so every location is live with the right alerts, team structure, and first wins.

White-Label Branding

Contact sales

Present Unsaid experiences under your brand for franchise systems and managed portfolios.

Custom Integrations

Contact sales

Connect Unsaid to existing ops, staffing, or reporting systems with dedicated implementation.

Dedicated Customer Success

Contact sales

Named success management for multi-location operators who want ongoing operational partnership.

Additional SMS Usage

Contact sales

Extended SMS volume when alert and recovery messaging exceeds included package amounts.

Already have Owner Access? See Premium upgrade pricing.

Ready to hear what’s happening in your restaurants?

Start with Professional for the complete platform, or Starter to prove value at your first location.

Start Your 7-Day Free Trial Contact Sales

Pricing

How serious are you about knowing what’s happening in your restaurants?

Hear what guests notice before it hits the P&L. Pricing scales with the number of restaurants you protect — simple, predictable, and built for operators.

Starter $99/location · Professional $299/location · Enterprise custom

Owner-operators and first restaurants in a group.

Starter

Hear what's happening.

Private operational observations from guests inside your restaurants — billed for every location you activate.

$99/location/month

7-day free trial · then $99/location/month · no charge today · cancel anytime before day 7

✓Hear what's happening — private observation inbox
✓AI categorization and summaries
✓Email alerts & weekly summary
✓Operational listening goals & editable customer questions
✓Experience links & QR codes
✓Up to 3 users
✓Unlimited billed locations

Start Free Trial

Professional

See across every restaurant you operate.

Spot which locations are slipping, find recurring operational signals, and act before they hit the P&L.

$299/location/month

7-day free trial · then $299/location/month · no charge today · cancel anytime before day 7

✓Everything in Starter
✓Unlimited users, roles & location permissions
✓Experience Library · multi-location & custom experiences
✓Multi-location intelligence & executive dashboards
✓Customer Recovery workflows
✓Reporting, exports & recurring issue detection
✓Smart routing & integrations

Start Free Trial

Larger restaurant groups and multi-brand operators.

Enterprise

Operate an entire portfolio from one platform.

Professional at enterprise scale — negotiated pricing, centralized administration, SSO, and dedicated success.

Custom Pricing

Final investment depends on portfolio size, procurement, and services. Contact sales for volume pricing.

✓Everything in Professional
✓Negotiated per-location pricing & annual contracts
✓Centralized administration
✓SSO & API
✓White-label programs
✓Procurement support
✓Dedicated onboarding & customer success
✓Custom integrations

Contact Sales

Compare

One platform. Intensity of commitment is the decision.

Professional includes virtually everything needed to operate Unsaid. Enterprise is Professional with negotiated multi-location discounts and organizational capabilities.

Capability	Starter	Professional	Enterprise
Outcome	Hear what's happening	Understand trends and improve operations	Operate an entire portfolio from one platform
Best for	Owner-operated teams	Managers & multi-location growth	Portfolios & buying complexity (≈25+ sites)
Pricing	$99 per active location / month	$299 per active location / month	Custom · volume & annual contracts
Locations	Unlimited · billed per location	Unlimited · billed per location	Portfolio-scale · negotiated
Team	Up to 3 users	Unlimited users, roles & location access	Organization-wide administration
Customer intelligence	Inbox, AI categorization, alerts	Trends, priorities, multi-location views	Portfolio-wide operating visibility
Experiences	4 designed experiences · customize · publish	Experience Library · multi-location · custom experiences	Enterprise programs & branding options
Customer Recovery	—	Included	Included
Reporting & exports	—	Included	Included
Integrations	—	Included	API, SSO & custom integrations
Support	Standard	Priority	Dedicated success + SLA

Optional services

Implementation and usage support — not feature packs.

Core product capabilities come with Professional. These are optional human and usage services for organizations that need premium implementation.

Professional Onboarding

Contact sales

Guided implementation so every location is live with the right alerts, team structure, and first wins.

White-Label Branding

Contact sales

Present Unsaid experiences under your brand for franchise systems and managed portfolios.

Custom Integrations

Contact sales

Connect Unsaid to existing ops, staffing, or reporting systems with dedicated implementation.

Dedicated Customer Success

Contact sales

Named success management for multi-location operators who want ongoing operational partnership.

Additional SMS Usage

Contact sales

Extended SMS volume when alert and recovery messaging exceeds included package amounts.

Already have Owner Access? See Premium upgrade pricing.

Ready to hear what’s happening in your restaurants?

Start with Professional for the complete platform, or Starter to prove value at your first location.

Start Your 7-Day Free Trial Contact Sales