Customer feedback is private. We treat it that way.

• Encryption in transit

  Data is encrypted when transmitted between customers, our services, and your dashboard using industry-standard TLS.

• Secure account access

  Accounts require authentication. We encourage strong passwords and support access controls for business users.

• Role-based access

  Business customers configure who can see feedback at the location, regional, or portfolio level.

• Limited internal access

  Access to production data within Unsaid is restricted to personnel who need it to operate and support the service.

• Data backups

  We maintain backups to support reliability and recovery. Backup retention follows our internal policies.

• Vendor review

  We evaluate subprocessors and infrastructure providers before relying on them for customer data.

• Incident response

  We maintain procedures to detect, investigate, and respond to security incidents affecting the platform.

• Responsible disclosure

  If you believe you have found a security issue, please report it responsibly using the contact below.

• Data retention controls

  Retention settings can be discussed as part of your agreement. We do not keep data longer than necessary for the service.

Security questions or responsible disclosure: security@getunsaid.co