Unsaid · Restaurants
Know how the restaurant is being run when ownership is not in the room.
Built for multi-unit operators, franchise groups, and independent owners.
Guests notice more than your managers catch. Ask them what ownership should know—and get clear answers about what’s working, what’s slipping, and who deserves recognition.
What would you want to know if you weren’t there today?
Did this business feel well run today?
One simple question customers understand. Owners get a clear read on how the business is being run. Private to you. Never posted publicly.
Customers notice more than you think
Ask what ownership needs to know.
Instead of hoping that information reaches you, Unsaid asks for it directly—not public reviews, not another star rating.
What guests notice
- Food quality
- Wait times
- Cleanliness
- Manager visibility
- Standout employees
- Whether the floor felt coordinated during rush
- Whether servers looked engaged
- Whether the dining room appeared organized
- Whether service broke down after seating
- Whether someone went above and beyond
How it works
Ask. Listen. Decide.
01
Customer visits business
They see what ownership can’t—every shift, every location, every day.
02
Answers one question
If you owned this business, what would you want to know?
03
Ownership receives a private report immediately
Straight to the people who need to act—before the problem gets expensive.
Customer experience
Swipe through the questions customers answer.
A short private conversation — overall sentiment, what it was about, and the details ownership needs to act.
Unsaid
1 / 6
Tell ownership what happened — privately.
Takes under a minute. Anonymous if you choose. Never posted publicly.
Your note goes straight to the people who can act — not a public review site.
Swipe or use the arrows to see every screen
Find problems before they become patterns
See what customers mention most.
Know what keeps coming up week after week for restaurants. See which employees customers mention by name. Spot small problems before they turn into big ones.
Harbor Kitchen · What owners see
The question that matters
Did this business feel well run today?
Guests consistently mention long waits after seating.
Yes
56%
Mostly
31%
No
13%
What keeps coming up
Long waits after seating
Guests mention it most after 7 PM—before it shows up in sales.
What to do
Get the bar and floor moving together on weekend evenings
Mentioned by 28% of recent answers
What do customers actually tell you?
Questions built for restaurants.
Customers answer like owners. You get clear answers—not star ratings.
Customer questionnaire · Restaurants
A few questions from the owner.
- 01Did this business feel well run today?
- 02Was your order accurate?
- 03Did a team member stand out?
- 04What would you fix first if you owned this restaurant?
What owners hear
What restaurant owners get
Catch service issues before Yelp
See where pacing, accuracy, and floor leadership break down—privately, before guests post publicly.
Recognize the people guests trust
See which employees guests mention by name—so you know who to thank, promote, and protect.
Compare locations without guessing
Ask the same simple question across every dining room—and see which ones feel well run.
From the field
“We finally see what tables notice when we’re not on the floor—before it shows up as a one-star review.”
Maya Chen · Owner, Harbor Kitchen Group
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Know what’s happening when you’re not on the floor.
Don’t be the last person to know. Private operational reporting from every customer visit—not public reviews, not another survey.