Unsaid · Dispensaries
Know what customers experience before they tell everyone else.
Built for dispensary operators, MSOs, and cannabis investors.
Did you have what they came for? How long did they wait? Did a budtender stand out?
What would you want to know if you weren’t there today?
Did this business feel well run today?
One simple question customers understand. Owners get a clear read on how the business is being run. Private to you. Never posted publicly.
Customers notice more than you think
Ask what ownership needs to know.
Instead of hoping that information reaches you, Unsaid asks for it directly—not public reviews, not another star rating.
What customers notice
- Inventory availability
- Education
- Wait times
- Compliance feel
- Staff knowledge
- Whether the product they came for was available
- Whether wait times felt reasonable
- Whether budtenders seemed knowledgeable
- Whether the store felt organized and compliant
- Whether someone made the visit better
How it works
Ask. Listen. Decide.
01
Customer visits business
They see what ownership can’t—every shift, every location, every day.
02
Answers one question
If you owned this business, what would you want to know?
03
Ownership receives a private report immediately
Straight to the people who need to act—before the problem gets expensive.
Customer experience
Swipe through the questions customers answer.
A short private conversation — overall sentiment, what it was about, and the details ownership needs to act.
Unsaid
1 / 6
Tell ownership what happened — privately.
Takes under a minute. Anonymous if you choose. Never posted publicly.
Your note goes straight to the people who can act — not a public review site.
Swipe or use the arrows to see every screen
Find problems before they become patterns
See what customers mention most.
Know what keeps coming up week after week for dispensaries. See which employees customers mention by name. Spot small problems before they turn into big ones.
Greenwell · What owners see
The question that matters
Did this business feel well run today?
Customers repeatedly asked for products that were unavailable.
Yes
58%
Mostly
29%
No
13%
What keeps coming up
Products customers asked for weren’t there
Customers keep saying they didn’t find what they came for.
What to do
Restock the products people keep asking for
Mentioned by 34% of recent answers
What do customers actually tell you?
Questions built for dispensaries.
Customers answer like owners. You get clear answers—not star ratings.
Customer questionnaire · Dispensaries
A few questions from the owner.
- 01Did this business feel well run today?
- 02Did we have what you came for?
- 03Did a budtender stand out?
- 04What would you improve first?
What owners hear
What dispensary owners get
Know what’s missing before inventory reports
Customers tell you when availability breaks the visit—faster than weekly stock reviews.
Protect the budtenders guests trust
See which budtenders customers mention by name.
Compare stores without guessing
Ask the same simple questions across every store—not another star rating.
From the field
“Between compliance and POS, we were blind to how the floor actually felt. Unsaid closed that gap.”
Priya Nair · Operator, Greenwell Retail Group
Also for
Same idea. Different businesses.
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Know how every service call really went.
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Car Dealerships
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Know what’s happening when you’re not in the store.
Don’t be the last person to know. Private operational reporting from every customer visit—not public reviews, not another survey.