Unsaid · Plumbing
Know how every service call really went.
Designed for service businesses with field teams and off-site owners.
Customers notice things dispatch software never will—punctuality, communication, and whether the job felt done right.
What would you want to know if you weren’t there today?
Did this business feel well run today?
One simple question customers understand. Owners get a clear read on how the business is being run. Private to you. Never posted publicly.
Customers notice more than you think
Ask what ownership needs to know.
Instead of hoping that information reaches you, Unsaid asks for it directly—not public reviews, not another star rating.
What customers notice
- Technician professionalism
- Punctuality
- Communication
- Repair quality
- Pricing clarity
- Whether the technician arrived when promised
- Whether communication felt clear
- Whether the repair felt thorough
- Whether pricing was explained clearly
- Whether someone exceeded expectations
How it works
Ask. Listen. Decide.
01
Customer visits business
They see what ownership can’t—every shift, every location, every day.
02
Answers one question
If you owned this business, what would you want to know?
03
Ownership receives a private report immediately
Straight to the people who need to act—before the problem gets expensive.
Customer experience
Swipe through the questions customers answer.
A short private conversation — overall sentiment, what it was about, and the details ownership needs to act.
Unsaid
1 / 6
Tell ownership what happened — privately.
Takes under a minute. Anonymous if you choose. Never posted publicly.
Your note goes straight to the people who can act — not a public review site.
Swipe or use the arrows to see every screen
Find problems before they become patterns
See what customers mention most.
Know what keeps coming up week after week for plumbing. See which employees customers mention by name. Spot small problems before they turn into big ones.
ClearPath Plumbing · What owners see
The question that matters
Did this business feel well run today?
Customers consistently praise technician Alex but mention scheduling delays.
Yes
64%
Mostly
24%
No
12%
What keeps coming up
Tighten arrival windows without losing trust
Customers love Alex—but keep mentioning scheduling delays.
What to do
Communicate arrival times more clearly on morning calls
Mentioned by 26% of recent answers
What do customers actually tell you?
Questions built for plumbing.
Customers answer like owners. You get clear answers—not star ratings.
Customer questionnaire · Plumbing
A few questions from our leadership team.
- 01Did this business feel well run today?
- 02Did the technician arrive on time?
- 03Did someone exceed expectations?
- 04What would you improve if this were your business?
What owners hear
What plumbing owners get
Improve technician performance without guessing
See who customers trust—and where timing or communication slips—by route and crew.
Catch scheduling problems early
Customers flag arrival delays and communication gaps before they churn.
Protect your strongest techs
Recognition shows who exceeds expectations so you can retain and replicate them.
From the field
“Dispatch tells us the job closed. Customers tell us whether it felt professional. That difference is everything.”
Derek Holt · Owner, ClearPath Plumbing
Also for
Same idea. Different businesses.
Restaurants
Know how the restaurant is being run when ownership is not in the room.
View restaurants →
Hotels
See your property through a guest’s eyes.
View hotels →
Dispensaries
Know what customers experience before they tell everyone else.
View dispensaries →
Home Services
Know how every field visit really went.
View home services →
Car Dealerships
See what happens between the showroom, service desk, and final decision.
View car dealerships →
Know how every service call really went.
Don’t be the last person to know. Private operational reporting from every customer visit—not public reviews, not another survey.